Company Description

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Role Description

This is a full-time on-site role based in Cairo for Handling Chat & Calls in an English Account with ETISAL International Company. The primary responsibilities include managing customer inquiries via chat and calls in English, delivering exceptional customer service, and efficiently resolving customer concerns. The role also involves maintaining accurate customer records and participating in training sessions to improve service quality and align with company standards.

Qualifications

• Strong proficiency in English communication, both verbal and written
• Excellent Customer Service skills to handle inquiries effectively and courteously
• Experience in Training or English Teaching is appreciated
• Knowledge or experience in Translation is beneficial
• Ability to work collaboratively in a fast-paced environment
• High level of adaptability and problem-solving skills