Job Description

• Greet and welcome clients and visitors with warmth and professionalism, ensuring a positive first impression.
• Manage appointment scheduling, confirmations, and cancellations using the center’s booking system.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.
• Maintain a clean, organized, and inviting reception area at all times.
• Assist clients with check-in and check-out procedures, ensuring accuracy in documentation and payments.
• Provide information about services, treatments, and promotions to clients and prospective customers.
• Coordinate with medical and administrative staff to ensure seamless client flow and communication.
• Handle client records and sensitive information with confidentiality and discretion.
• Support administrative tasks such as filing, data entry, and inventory tracking as needed.
• Address and resolve client concerns or escalate issues to management promptly.

Requirements

• 1-2 years of experience in a receptionist, front desk, or customer service role, preferably in a medical or aesthetics environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor suitable for a high-end medical aesthetics center.
• Proficiency in using office software and appointment scheduling systems.
• Ability to work effectively in a fast-paced, client-focused environment.
• Strong attention to detail and accuracy in handling client information.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Positive attitude and a commitment to delivering outstanding client service.
• Flexibility to work full-time, onsite, and adapt to varying schedules as needed.