Job Description

We are looking for a bilingual Community Manager who will be responsible for engaging with audiences, managing communication, and supporting content posting across all social media platforms. The ideal candidate is proactive, detail-oriented, and able to respond professionally in both Arabic and English.

Key Responsibilities

• Community Engagement & Communication
• Respond to comments, messages, and inquiries in Arabic and English across all social media platforms.
• Professionally handle and respond to non-frequently asked questions (NFQs) and unique direct messages with accuracy and confidence.
• Maintain a consistent, professional, and brand-aligned voice at all times.
• Engage with audiences to build a positive online community and strengthen brand presence.
• Lead Handling & Escalation
• Identify and immediately send important leads, client inquiries, or sensitive issues to the authorized team member or department.
• Ensure clear communication and provide all necessary details when escalating inquiries.
• Monitor high-priority messages and ensure proper follow-up.
• Assist with content posting, including:
• Writing or refining captions
• Scheduling posts manually
• Uploading content across platforms
• Coordinate with team to support daily operational tasks.
• Performance & Response Time
• Ensure a maximum response time of one hour during working hours across all platforms.
• Track and report audience sentiment, message volume, and community behavior when needed.
• Monitor and manage online communities across all platforms, including:
• Instagram, TikTok, LinkedIn, Facebook, YouTube, and X (Twitter).

Requirements

• Fluent in Arabic and English (written & spoken).
• Strong communication and customer service skills.
• Familiarity with major social media platforms:
• Instagram, TikTok, LinkedIn, Facebook, YouTube, X (Twitter).
• Ability to work remotely and manage time effectively.
• Experience in social media, content moderation, or community management is a plus.
• Ability to respond promptly and professionally, even in unexpected scenarios.
• Strong judgment when handling leads, inquiries, and sensitive messages