Job Description

• Deliver prompt, courteous, and professional customer support via phone, email, chat, and social media channels during morning shifts.
• Resolve customer inquiries, issues, and complaints efficiently, ensuring a positive customer experience at every touchpoint.
• Document all customer interactions accurately in the CRM system, maintaining up-to-date records.
• Collaborate with team members and other departments to resolve complex or escalated cases.
• Provide product and service information, guiding customers through troubleshooting steps or account processes.
• Identify recurring customer issues and escalate them to the appropriate teams for resolution.
• Meet or exceed individual and team performance metrics, including response time, customer satisfaction, and quality standards.
• Participate in ongoing training sessions to stay updated on products, services, and best practices.
• Contribute to a positive and inclusive team culture by sharing feedback and supporting colleagues.
• Adhere to company policies, procedures, and compliance requirements at all times.

Requirements

• Minimum of 0-2 years of experience in customer support, customer service, or a related field.
• Ability to work full-time, onsite, and commit to morning shift schedules.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using computers, CRM systems, and common office software.
• Demonstrated ability to handle challenging situations with empathy and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Flexibility to adapt to changing processes, products, and customer needs.
• Willingness to participate in ongoing training and development programs.