Job Description

• Prepare and serve a variety of hot and cold coffee beverages according to established recipes and standards.
• Greet customers warmly, take accurate orders, and provide exceptional customer service at all times.
• Operate espresso machines, grinders, and other café equipment safely and efficiently.
• Maintain cleanliness and organization of the coffee bar, workstations, and seating areas.
• Monitor inventory levels of coffee beans, milk, syrups, and other supplies; restock as needed.
• Handle cash, process payments, and manage point-of-sale transactions accurately.
• Educate customers about menu offerings, coffee origins, and brewing methods.
• Follow health, safety, and sanitation guidelines to ensure a safe environment for staff and guests.
• Collaborate with team members to ensure smooth café operations and resolve any customer concerns promptly.
• Participate in ongoing training and development to enhance product knowledge and service skills.

Requirements

• Previous experience as a barista or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Attention to detail and commitment to maintaining high standards of cleanliness.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• Basic math skills for handling cash and processing transactions.
• Physical stamina to stand for extended periods and perform repetitive tasks.
• Positive attitude and a passion for delivering outstanding customer experiences.
• Willingness to learn about coffee preparation and café operations.
• Adherence to company policies and health & safety regulations.