Job Description

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
• Document all customer interactions and transactions in the system promptly and accurately.
• Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
• Escalate complex or unresolved issues to the appropriate departments as needed.
• Meet or exceed daily and monthly performance targets, including call handling time and customer satisfaction scores.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve common goals and improve service delivery.
• Adhere to company protocols, confidentiality standards, and data protection regulations.
• Participate in ongoing training and development sessions to enhance skills and performance.

Requirements