Company Description :

AMAN Holding, a subsidiary of Raya Holding, is a prominent Egyptian Fintech company dedicated to providing innovative financial solutions through advanced technology. Since its inception in 2016 with AMAN E-Payments and the subsequent establishment of AMAN for Consumer Finance and AMAN for Micro Finance in 2018, the company has rapidly expanded its influence. AMAN Holding is committed to achieving financial inclusion by catering to the financial needs of non-banked customers. With services ranging from electronic payments to non-banking financial solutions and financing for MSMEs, AMAN operates throughout Egypt, ensuring accessible and digitized financial processes for a diverse clientele.

Role Description :

This is a full-time on-site role for a Small and Medium Enterprises (SME) Team Leader based in Qesm El Maadi. The SME Team Leader will oversee and guide a team of professionals, ensuring effective performance in managing and supporting SME clients. Responsibilities include setting and achieving team targets, motivating and mentoring team members, developing strategies for customer satisfaction and client acquisition, and overseeing day-to-day operations to ensure compliance with organizational goals.

• Conducting and promoting the marketing process of credit facilities through telephone calls, field visits, and coordination with other units (to promote and sell complementary products).
• Manage customer relationships from SME to achieve pre-set goals & improve the profitability of the SME portfolio.
• Executing field visits to clients of Small & Medium-sized companies and preparing the required reports on a regular basis.
• Collecting information required from clients, as well as documents, financial statements, and related data required for credit studies.
• Gathering information on the status of the target customers and their reputation in the field to show their financial solvency and their ability to meet their future obligations.
• Preparing credit studies and issuing recommendations regarding clients & requests while ensuring compliance with credit policies, and proposals regarding appropriate ways to avoid surrounding risks.
• Cooperating with other sectors to provide high-quality service levels and ensure appropriate time periods for the required procedure.
• Follow up on customer complaints while maintaining the standard time periods for conducting operations, in addition to any other tasks assigned.

Qualifications :

• 5-7 years of client relationship experience.
• Bachelor’s degree in Business Administration, Finance, or related fields required.
• Certification in Credit Course is a must.
• Strategic planning and analytical skills for identifying growth opportunities and market demands.
• Strong leadership, team management, and supervisory skills.
• Proficiency in customer relationship management and client acquisition strategies.
• Strong understanding of Micro Finance products, services, and market trends in the Micro Finance & Banking industry.
• Solid understanding of financial services, including SME financing and non-banking financial solutions.
• Exceptional organizational and project management abilities.
• Ability to manage multiple projects and clients.
• Effective communication and problem-solving skills.
• Ability to work on-site in Qesm El Maadi on a full-time basis.
• Prior experience in the financial services sector or managing a team is strongly preferred.