Job Description

Position Summary:

The HR & Recruitment Manager will lead all talent acquisition, employee relations, and HR operations for ContactPoint360 Egypt. This role is responsible for building a high-performance talent engine that supports aggressive site growth while maintaining exceptional hiring standards, employee engagement, and compliance.

The successful candidate will play a critical role in positioning ContactPoint360 as the employer of choice in Cairo.

Requirements

Key Responsibilities:

1. Talent Acquisition & Workforce Planning

• Own end-to-end recruitment strategy for Cairo site

• Deliver 100% hiring fulfillment aligned with workforce plans

• Build scalable sourcing pipelines for high-volume BPO hiring

• Partner with Operations to forecast hiring needs

• Ensure strong screening process (English proficiency, cultural fit, skill alignment)

• Improve time-to-hire and hiring quality metrics

• Partner with Training to drive high graduation rates

2. Hiring Quality & Graduation Success

• Drive hiring standards that support 100% graduation target

• Align recruitment criteria with training expectations

• Reduce early-stage (0–90 day) attrition

• Implement realistic job previews to improve retention

3. Employer Branding & Culture Development

• Position CP360 Egypt as employer of choice in Cairo

• Build strong candidate experience

• Drive engagement programs

• Strengthen onboarding process

• Support leadership development initiatives

• Protect and scale company culture

4. HR Operations & Compliance

• Ensure full compliance with Egyptian labor laws

• Oversee employee documentation and HR systems

• Manage employee relations cases professionally

• Maintain HR policies and procedures

• Ensure audit readiness

5. Performance Metrics Ownership

This role will be measured on:

• 100% hiring fulfillment

• Graduation rate targets

• Time-to-hire efficiency

• Early attrition reduction

• Employee engagement scores

• Compliance integrity

Qualifications

• 7–10+ years HR experience (BPO experience required)

• 3–5+ years managing recruitment teams

• Experience in high-volume hiring environments

• Strong understanding of Egyptian labor law

• Strong English proficiency (C1 preferred)

• Strategic thinker with operational execution ability

• Data-driven decision maker

Core Competencies

• Talent strategy

• Workforce planning

• Leadership partnership

• Employee engagement

• Compliance management

• Performance accountability

• Change management