Job Description

Key Responsibilities:

???? Daily Operations Management

• Oversee daily operations and ensure services run efficiently
• Follow up on branch performance and service delivery
• Handle operational issues and ensure quick resolution

???? Coordination & Communication

• Act as a point of contact between different departments (branches, customer service, management)
• Ensure clear communication of updates, policies, and procedures
• Support implementation of new services or operational changes

???? Problem Solving

• Identify operational challenges and suggest practical solutions
• Escalate issues to the relevant teams when necessary
• Ensure customer and branch concerns are addressed promptly

???? Reporting & Performance Tracking

• Prepare daily/weekly reports on operations performance
• Track key metrics like transactions, customer issues, and service efficiency
• Provide insights to improve business performance

???? Process Improvement

• Help improve workflows and simplify procedures
• Ensure adherence to company policies and standards
• Support initiatives to enhance customer experience

Requirements

Key Responsibilities:

???? Daily Operations Management

• Oversee daily operations and ensure services run efficiently
• Follow up on branch performance and service delivery
• Handle operational issues and ensure quick resolution

???? Coordination & Communication

• Act as a point of contact between different departments (branches, customer service, management)
• Ensure clear communication of updates, policies, and procedures
• Support implementation of new services or operational changes

???? Problem Solving

• Identify operational challenges and suggest practical solutions
• Escalate issues to the relevant teams when necessary
• Ensure customer and branch concerns are addressed promptly

???? Reporting & Performance Tracking

• Prepare daily/weekly reports on operations performance
• Track key metrics like transactions, customer issues, and service efficiency
• Provide insights to improve business performance

???? Process Improvement

• Help improve workflows and simplify procedures
• Ensure adherence to company policies and standards
• Support initiatives to enhance customer experience

Qualifications & Requirements:

 Education:

• Bachelor’s degree in:
  • Business Administration
  • Commerce
  • Management or related field

 Experience:

• 1–3+ years in operations, customer service, or administrative roles
• Experience in banking, fintech, or retail is a plus

 Skills:

• Strong organizational and multitasking skills
• Good problem-solving abilities
• Excellent communication skills
• Ability to work under pressure
• Attention to detail

Key KPIs:

• Operational efficiency
• Issue resolution time
• Customer satisfaction
• Accuracy of reports
• Branch/service performance