Job Description
- Receive, analyze, and resolve application-related user issues.
- Provide functional support for ERP system users.
- Escalate complex issues to vendors or internal technical teams.
- Document incidents, solutions, and procedures.
- Test system changes and updates before and after deployment.
- Coordinate with all other departments to effectively resolve all operational and technical issues.
Requirements
Education
- Bachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field.
- Practical experience is considered more important than academic background.
Experience
- Previous experience working with ERP systems (SAP, Oracle, Odoo, Microsoft Dynamics, or similar).
- Experience in Application Support / Help Desk roles.
- Good understanding of:
- User management
- Roles and permissions
- Basic business processes (HR, Finance, Inventory, Sales)
Language Skills
- Very good to excellent English speaking and writing skills (mandatory).
- Ability to communicate with vendors and external support teams.
Technical Skills
- Experience with ticketing and issue-tracking systems.
- Strong troubleshooting skills for application-related issues.
- Basic knowledge of:
- SQL (simple queries are a plus)
- Windows OS and basic networking (preferred)
Soft Skills
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple requests.
- Good documentation skills.
- Team player with the ability to work within policies and procedures.
|
🚀 مهتم بهذه الوظيفة؟
لمشاهدة التفاصيل الكاملة والتقديم، اضغط على زر “التقدم للوظيفة” في الأعلى.
