Key Responsibilities

• Support the growth of the Diamond customer base by delivering high-quality service that fosters loyalty and retention.
• Engage with affluent prospects classified as New-to-Bank (NTB) to expand the Diamond segment.
• Conduct client visits and deliver tailored presentations to promote ADIB Diamond liability and asset products.
• Strengthen relationships with existing customers by aligning financial solutions with individual plans and needs.
• Apply ADIB’s service standards to ensure consistent delivery of premium customer experiences.
• Respond promptly to customer inquiries and resolve complaints to maintain satisfaction and trust.
• Cross-sell a range of banking products to Diamond clients to maximize portfolio value.
• Prepare and share sales performance reports with the direct manager to support business improvement initiatives.
• Participate in User Acceptance Testing (UAT) and validate implementation outcomes.
• Investigate and resolve complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, ensuring adherence to policies, procedures, and SLAs.
• Perform any other tasks assigned by management to support segment growth and operational excellence.

QUALIFICATIONS

Minimum Qualifications

• Bachelor’s degree in (Commerce, Business Administration, Accounting…etc.) or its equivalence

Minimum Experience

• 4+ years of relevant experience, banking experience is a plus.

Job-Specific Knowledge & Skills

• Advanced portfolio and wealth management experience.
• Proven track record in revenue generation and target achievement.
• Strong credit, risk assessment, and compliance knowledge.
• Ability to manage high-value and complex client portfolios.
• Leadership and mentoring capabilities.

Personal Skills

• Strong negotiation and influencing skills.
• Strategic thinking and customer retention focus.
• High level of integrity and professionalism.