Job Title: Social Media Moderator

Job Summary:

We are seeking a proactive and detail-oriented Social Media Moderator on behalf of our clients to monitor and manage interactions across our social media platforms. The ideal candidate will ensure a positive online community experience by responding to comments, messages, and inquiries while maintaining the company’s brand image and community guidelines.

Key Responsibilities:

• Monitor and moderate comments, messages, reviews, and user-generated content across social media platforms.
• Respond to customer inquiries, complaints, and feedback in a professional and timely manner.
• Escalate complex issues or sensitive cases to the relevant departments.
• Enforce community guidelines and remove inappropriate, offensive, or spam content.
• Track and report recurring customer concerns, trends, and engagement insights.
• Collaborate with the marketing and content teams to ensure consistent brand communication.
• Monitor social media channels for brand mentions and customer sentiment.
• Maintain accurate records of customer interactions and resolutions.
• Support social media campaigns by engaging with followers and encouraging positive interactions.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (preferred).
• 1–3 years of experience in social media moderation, customer service, or community management.
• Excellent written and verbal communication skills in English and Arabic.
• Strong interpersonal and problem-solving abilities.
• Familiarity with major social media platforms, including Facebook, Instagram, TikTok, X, and LinkedIn.
• Ability to handle high volumes of interactions while maintaining professionalism.
• Strong attention to detail and ability to work under pressure.
• Basic knowledge of social media analytics and reporting tools is a plus.

Preferred Skills:

• Experience using social media management tools.
• Understanding of customer service best practices.
• Ability to identify and manage online reputation risks.
• Flexibility to work shifts, weekends, or holidays if required.