Job Description

Hotel Reservation Agent will be Responsible for:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify availability of room type and rate.
• Follow sales techniques to maximize revenue. Input and access data in the reservation system.
• Processing payments and sending confirmation details to customers.
• Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Requirements

• Proven experience in the hospitality or travel industry. 
• Excellent in English.
• Bachelor’s Degree.
• Excellent written and verbal communication skills.
• Customer-service Experience.
• Data entry experience.