As a Social Media Moderator, you will be responsible for maintaining a positive and engaging online community by monitoring, moderating,across various social media platforms. You will ensure that all interactions align with brand guidelines, foster meaningful discussions, and address user concerns promptly. This role requires a keen eye for detail, strong communication skills, and the ability to handle both positive and negative interactions professionally.

Responsibilities:

• Monitor and moderate user-generated content (comments, messages, reviews) to ensure compliance with community guidelines.
• Respond to user inquiries, complaints, and feedback in a timely and professional manner.
• Escalate sensitive or high-priority issues to the relevant teams (e.g., PR, customer support).
• Identify and remove spam, offensive content, or fraudulent activity.
• Foster positive engagement by initiating and participating in discussions.
• Track and report on user sentiment, trends, and recurring issues.
• Collaborate with marketing and content teams to align moderation with brand voice.
• Stay informed about platform updates, social media trends, and competitor activity.

Requirements:

• Experience: 1+ years in social media moderation, community management, or customer support.
• Skills: Excellent written communication, conflict resolution, and multitasking abilities.
• Knowledge: Familiarity with major social platforms (Facebook, Instagram, LinkedIn etc.).
• Attributes: High emotional intelligence, patience, and ability to work under pressure.
• Technical: Basic understanding of social media analytics and moderation tools (e.g., Hootsuite, Sprout Social).
• bachelor’s degree in Communications, Marketing, Business Administration, or a related field
• Marketing diploma is required.