Job Description

Key Responsibilities: 

• Provided the first tier of support and troubleshooting.
• Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls.
• Follow up on the Implementation and Modification processes of the IT system
• Advise, and train users on appropriate action and how to use different types of systems.
• Responding on time to IT service issues and requests.
• Follow up with users daily to make sure their computer systems are functioning properly.
• Acting as a vocal point between the users and the concerned teams internal the IT departments.
• Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
• VOIP IP Phones, and Networks.
• Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
• knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren’s Boot CD PE).
• Working in teamwork and Sharing knowledge with team colleagues

Skills & Abilities: 

• Strong knowledge of Windows OS, basic Linux/macOS support
• Understanding of computer hardware, peripherals, and troubleshooting techniques
• Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)
• Experience with ticketing systems and incident management tools
• Ability to install, configure, and maintain software applications
• Knowledge of IT security basics (antivirus, access control, data protection).

Requirements

Education:  

• Bachelor’s degree in Computer Science, Information Technology, or related field. 

Prior Work Experience: 

• Bachelor’s degree in information technology, Computer Science, or relevant degree. 
• 2 to 4 years of experience in the IT Field. 
• Ability to handle daily issues related to IT Infrastructure. 
• Have good communication skills.