Job Description

• Lead and supervise a team to ensure the achievement of departmental goals and performance targets.
• Monitor daily operations and ensure tasks are completed efficiently and accurately.
• Provide coaching, guidance, and support to team members to improve performance and productivity.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage employee attendance, scheduling, and workload distribution.
• Ensure compliance with company policies, procedures, and quality standards.
• Address and resolve employee concerns and operational issues in a timely manner.
• Prepare and maintain performance reports and operational records.
• Collaborate with other departments to improve workflows and service delivery.
• Support recruitment, onboarding, and training activities when required.
• Foster a positive, professional, and results-driven work environment.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 2-4 years of experience in a supervisory or team leadership role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience in performance management and team development.
• Strong organizational and time-management skills.
• Good command of English, both written and spoken.
• Ability to work independently and collaboratively within a team environment.
• High level of professionalism, accountability, and attention to detail.