Key Responsibilities:

• Manage patient enquiries via phone and email, providing exceptional customer service.

• Schedule, amend, and cancel appointments while maintaining accurate patient records.

• Coordinate with doctors, clinics, laboratories, and insurance providers to ensure smooth patient care.

• Process referrals, medical reports, test results, invoices, and insurance claims.

• Support clinic operations through effective administration, financial coordination, and diary management.

• Maintain strict confidentiality of patient and financial information.

• Ensure clear communication and effective handovers across the team.

Requirements:

• Minimum 3 years of experience in a customer service, healthcare administration, or medical support role.

• C1 level English proficiency with excellent spoken and written communication skills.

• Strong patient/customer service skills with a patient-first approach.

• Basic understanding of medical terminology.

• Proficiency in Microsoft Office (Word, Excel) and ability to learn new systems quickly.

• Excellent organizational, multitasking, and prioritization skills.

• Ability to work effectively within a team in a fast-paced environment.

• Strong attention to detail and commitment to handling confidential information with professionalism and discretion.

Working Conditions:

• Hybrid position: 3 days onsite and 2 days working from home.

• Working hours: 11:00 AM – 7:00 PM, including a 1-hour break.

• Working days: Monday to Friday.

• Weekend: Saturday and Sunday off