Job Description

About the Role

Road9 Media is hiring a Senior Website Delivery Specialist to manage the delivery of website, user experience, user interface, website maintenance, and search engine optimization projects.

This role is ideal for someone who has hands-on experience in at least one website-related area and wants to move into client-facing delivery ownership. The right candidate should understand how websites are built, how delivery phases move, how client feedback affects timelines, and how to coordinate designers, developers, content writers, search engine optimization specialists, and clients toward successful project delivery.

This is not a full-time coding role, not a pure search engine optimization execution role, and not a junior coordination role. It requires ownership, client confidence, technical awareness, and strong daily follow-up.

Role Purpose

The Senior Website Delivery Specialist is responsible for keeping website projects moving clearly from kickoff to launch, while protecting scope, timelines, delivery quality, and client communication.

The role will work closely with the Tech Lead, who will support deeper technical decisions, feasibility checks, development standards, and technical escalations.

Key Responsibilities

• Manage day-to-day delivery of website, user experience, user interface, website maintenance, and search engine optimization projects.
• Own client communication for assigned website projects, including updates, feedback collection, approvals, meetings, delivery, handover, and training.
• Break down client requirements into clear tasks, priorities, deadlines, and deliverables.
• Translate client feedback into organized internal task lists for designers, developers, content writers, and search engine optimization specialists.
• Coordinate internally with the Tech Lead, designers, developers, search engine optimization specialists, copywriters, and account managers.
• Follow up daily with the team and clients to keep projects moving according to deadlines and approved scope.
• Identify risks, blockers, missing items, client delays, team delays, and unclear requirements early.
• Escalate technical questions to the Tech Lead when deeper validation is needed.
• Explain practical technical implications to clients in a clear and non-confusing way.
• Protect project scope by separating approved requirements from new requests or change requests.
• Review project phases before client delivery using checklists and preset quality standards.
• Coordinate website testing, quality checks, content review, launch readiness, deployment coordination, and handover.
• Ensure project management tools, project sheets, files, links, comments, and documentation are updated accurately.
• Support smoother workflows, better handoffs, clearer delivery structure, and fewer delivery delays over time.

Requirements

Required Skills and Qualifications

• 3 to 5 years of experience in website delivery, website development, website support, digital project coordination, or technical website operations.
• Hands-on experience in at least one website-related area, such as:
  • WordPress or content management systems
  • Frontend development
  • Backend development
  • User experience or user interface design
  • Website maintenance or support
  • Hosting, domains, and deployment
  • Technical or on-page search engine optimization
• Good understanding of the full website delivery lifecycle, from briefing to launch.
• Good understanding of user experience, user interface, content, development, testing, deployment, and handover workflows.
• Ability to consult clients on practical delivery matters, such as timeline impact, scope impact, content requirements, approval delays, and technical dependencies.
• Ability to know when to answer directly and when to escalate technical decisions to the Tech Lead.
• Strong ability to organize messy feedback into clear, actionable tasks.
• Strong follow-up skills with both clients and internal teams.
• Ability to manage multiple projects and ongoing requests at the same time.
• Clear communication, strong ownership, and ability to push projects forward without waiting for constant reminders.
• Good attention to detail when reviewing website pages, links, forms, content, mobile responsiveness, and delivery checklists.

Technical Awareness Required

The candidate does not need to be a senior developer, but must understand enough to discuss and manage website delivery confidently.

Expected awareness includes:

• Website structure and page hierarchy
• WordPress or similar content management systems
• Frontend and backend delivery flow
• Forms, integrations, plugins, and third-party tools
• Hosting, domains, staging, deployment, and launch basics
• Mobile responsiveness and browser testing
• Website performance basics
• On-page and technical search engine optimization basics
• Content population and multilingual website implication

This Role Is Not For

• A pure developer who does not want client communication.
• A pure Account Manager with no website delivery understanding.
• A junior coordinator who needs constant guidance.
• A search engine optimization specialist who only wants to execute search engine optimization tasks.
• A candidate who avoids ownership, follow-up, or difficult client conversations.