Job Description

• Handle customer inquiries and complaints through phone calls and other communication channels.
• Provide accurate information about products, services, pricing, promotions, and after-sales support.
• Resolve customer issues efficiently and coordinate with relevant departments when needed.
• Maintain and update customer records and ensure timely follow-up on requests and complaints.
• Prepare daily reports and analyze customer feedback, FAQs, and service performance.
• Support the development of customer surveys and contribute to service improvement initiatives.
• Collaborate with internal teams to enhance customer satisfaction and achieve service objectives.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, customer support, or call center operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good analytical and reporting skills.
• Proficiency in Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Customer-oriented mindset with strong attention to detail.