Job Description

Key Responsibilities: 

As a Senior Officer, Finance Operations, your core responsibilities will include:

• Invoices & Account Management: Oversee the accurate generation and timely issuance of invoices, ensuring strict compliance with billing guidelines and customer contract terms.
• Collections Management: Proactively monitor accounts receivable, lead follow-up efforts on overdue payments, and expertly resolve complex billing disputes. Collaborate with the cash application team to ensure prompt account clearing.
• Performance Reporting: Develop and prepare comprehensive reports on OTC performance metrics, cash flow forecasts, and collections status for senior management review and strategic decision-making.
• Cross-Functional Collaboration: Serve as a key liaison, working closely with Sales, Revenue Assurance, Risk and Key Account Management (KAM) teams to address issues, streamline processes, and enhance overall operational synergy.
• Compliance & Risk Management: Ensure strict adherence to internal policies and external regulations governing billing and collections. This includes compiling and providing necessary documentation for third-party collections and legal proceedings, and monitoring customer accounts escalating to these channels.
• Process Improvement & Efficiency: Identify opportunities for improvement across the OTC cycle and lead initiatives to increase efficiency, reduce “Days Sales Outstanding” (DSO), and enhance customer satisfaction.

Requirements

To excel in this role, you should possess:

• Experience: At least 1-2 years of dedicated experience in Accounts Receivable (AR) and Order to Cash (OTC) activities, demonstrating a strong grasp of the full cycle.

Technical Proficiency:

• Very strong command of MS Office, particularly Excel, for reporting and analysis.
• Experience with SAP or any other ERP systems is highly preferred.
• Communication Skills: Outstanding verbal and written communication skills, capable of clear and persuasive interaction with diverse stakeholders.

Key Attributes:

• High sense of ownership and a strong focus on customer value.
• Excellent interpersonal skills, including teamwork, time management, attention to detail, flexibility, multitasking, problem-solving, negotiation, and a results-focused (achiever) mindset.
• Industry Knowledge (Preferred): An understanding of BSP & air ticket transactions, or experience within the tourism/hospitality industry, is a plus.