Experience Needed: More Than 7 Years

Career Level: Experienced (Non-Manager)

Education Level: Bachelor’s Degree in Accounting and/or Business Management

Job Description:

·        Analyzes customer reported problems and reports to appropriate channels problem areas in products.

·        Delivers technical training to newly hired support staff.

·        Collects and analyzes business and accounting requirements.

·        Works with development department in testing and implementing new product features, recommended structures and throughput.

·        Recommends new strategies and programs for customer support and satisfaction.

·        Loads company’s software products onto computers and networks.

·        Analyzes business process, design and implement business cycles and workflows.

·        Responds to client inquiries concerning product operation and diagnoses software, and operator problems.

·        Instructs users on use of software products, and manuals.

·        Provides updates, status, and completion information to manager, problem request tracking system, and/or users.

·        Responsible for customer’s smooth operation on company products.

·        Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.

·        Aids customer in implementation issues and final results verification.

·        Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

Job Requirements:

·        Bachelors degree, with accounting/ business/ manufacturing major.

·        Minimum 7 years experience in implementing ERP software

·        SQL Database knowledge and script is a must.

·        HR Applications

§ Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, analysis documents.

§ Ability to write routine reports and correspondence.

§ Ability to speak effectively before groups of customers or employees of organization.

§ Proficiency in English language is a must.

§ Ability to calculate figures and amounts.

§ Ability to apply concepts of basic algebra and geometry

§ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

§ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Project Management

§ Spreadsheets

§ Presentation Software

§ Word processors

§ Web browsers

§ Communications Software