Summary

Service Advisor serves as the main link between customers and the service center, ensuring that vehicle concerns are captured accurately and service is delivered professionally and on time.

Tasks

• Provide advanced product/service information and respond to complex customer questions.
• Respond to advanced issue escalations and provide approvals as required.
• Follow organizational policies and regulatory codes.
• Schedule follow-ups and ensure CRM data quality.
• Record and process custom orders, often with unclear expectations.

Education

Bachelor’s degree in a relevant field is preferred; equivalent experience may be considered.

Experience

3 to 5 years of experience in a similar role, with proven ability to work independently.

Skill

• Customer Communication & Service Orientation
• Technical Understanding of Vehicle Systems
• Repair Order Documentation & System Usage
• Problem-Solving & Customer Guidance
• Time Management & Coordination with Workshop Teams

Competencies

• Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.