We are looking for a dedicated and detail-oriented Service Desk Agent to join the Digital Egypt Team. This role is essential in ensuring efficient handling of support tickets, complaint resolution, and cross-team coordination.

Key Responsibilities:

• Ensure all complaints are accurately logged by the Xceed team.
• Conduct root cause analysis for each complaint and verify compliance with service terms and conditions.
• Check the status of requests across multiple systems and data sources.
• Prioritize, resolve, and assign tickets to the appropriate internal stakeholders.
• Handle cases reported by government authorities (GAs) and citizens.
• Assess existing processes and assist in troubleshooting as needed.

Requirements:

• Experience in service desk or technical support roles.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with ticketing systems and government service platforms is a plus.

If you’re interested, please send your cv to the following email: [email protected]