Job Summary

We are seeking a dedicated and detail-oriented Social Media Moderator to monitor and manage our social media platforms. The ideal candidate will ensure a positive online community experience by reviewing user-generated content, responding to inquiries, enforcing community guidelines, and escalating issues when necessary.

Key Responsibilities

• Monitor and moderate comments, messages, reviews, and user-generated content across social media platforms.
• Respond to customer inquiries and community questions in a timely and professional manner.
• Enforce community guidelines and remove inappropriate, offensive, or spam content.
• Identify and escalate sensitive issues, complaints, or potential crises to the relevant teams.
• Maintain accurate records of moderation activities and recurring issues.
• Collaborate with the Marketing and Customer Support teams to ensure consistent brand communication.
• Track community feedback and provide insights to improve customer engagement.
• Stay updated on social media trends, platform policies, and best practices.

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is preferred.
• 1–3 years of experience in social media moderation, customer service, community management, or a similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to handle sensitive situations professionally and objectively.
• Familiarity with major social media platforms (Facebook, Instagram, TikTok, LinkedIn, X, YouTube).
• Proficiency in Microsoft Office and social media management tools is a plus.
• Ability to work flexible shifts, including evenings or weekends if required.

Preferred Qualifications

• Experience using social media monitoring and moderation tools.
• Understanding of digital marketing and online community management.
• Experience handling customer complaints through social media channels.