Job Description

• Monitor, troubleshoot, and resolve backend application issues to ensure minimal downtime. 
• Provide second-line support for backend systems, including databases, APIs, and server-side components. 
• Collaborate with developers to identify root causes of technical problems and implement solutions. 
• Perform application deployments, upgrades, and patch management. 
• Document technical issues, solutions, and maintain a knowledge base for recurring problems. 
• Assist in performance tuning, optimization, and capacity planning for backend systems. 
• Support integration with internal and external systems and ensure data integrity. 
• Participate in testing new backend features, updates, and releases. 
• Ensure compliance with IT policies, security standards, and best practices. 

Requirements

Education:  

 Bachelor’s degree in computer science, Information Technology, or related field. 

Prior Work Experience: 

• 1-3 years of experience in backend application support, preferably in finance or banking sector. 
• Strong knowledge of backend technologies, databases (SQL, Oracle, etc.), APIs, and server environments. 
• Experience with troubleshooting backend applications, logs analysis, and performance monitoring tools. 
• Basic scripting or programming skills (Python, Java, or similar) are a plus. 
• Knowledge of financial systems or microfinance platforms is advantageous. 

Language Proficiency: 

Fluency in both spoken & written English & Arabic language is required.