Job Description

• Design, plan and execute employee engagement and recognition programs aligned with organizational objectives.
• Lead engagement initiatives across the Egypt Service Centre, ensuring cultural relevance and operational excellence.
• Analyze engagement surveys, employee feedback and HR metrics to generate data-driven insights and recommendations.
• Develop and maintain dashboards and reports using advanced Excel and Google Sheets.
• Create impactful leadership presentations highlighting engagement performance, trends and strategic recommendations.
• Support and enhance employer branding initiatives in collaboration with Talent Acquisition.
• Leverage HR systems (e.g., SAP) to monitor engagement metrics and measure initiative effectiveness.
• Collaborate with facility teams, vendors and cross-functional stakeholders to ensure seamless execution of engagement activities.
• Continuously improve internal communication strategies to strengthen transparency and connection.
• Identify opportunities to enhance employee experience and service center engagement frameworks.

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related field.
• Minimum 3+ years of experience in HR engagement, employee experience or service center environments.
• Previous background within a service center and employee engagement function is essential.
• Proven experience in designing and executing engagement initiatives.
• Advanced proficiency in Microsoft Excel and Google Sheets (pivot tables, dashboards, advanced formulas, reporting automation).
• Strong ability to develop executive-level presentations.
• Experience using HR systems such as SAP is preferred.
• Excellent written and verbal English proficiency.
• Strong analytical, organizational and stakeholder management skills.
• Ability to operate in a fast-paced, performance-driven environment