Job Description

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
• Provide accurate information about Apple products, services, and promotions to customers.
• Assist customers with troubleshooting, product setup, and usage guidance.
• Handle customer complaints, resolve issues, and escalate complex cases to the appropriate department.
• Document all customer interactions and maintain detailed records in the CRM system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Educate customers on available financing programs, training sessions, and special events.
• Collaborate with retail and technical teams to deliver seamless customer support.
• Stay updated on the latest Apple products, software updates, and company offerings.
• Meet or exceed performance metrics, including response time, customer satisfaction, and call quality.

Requirements

• Up to 1 year of experience in a customer service or call center environment.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, office-based environment.
• Demonstrated customer-centric attitude and professional demeanor.
• Familiarity with Apple products and technology is a plus.
• Proficiency in using CRM systems and call center software.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to work flexible hours, including weekends or holidays if required.
• Strong teamwork and collaboration skills.