Who Are We

At The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together.

Role & Responsibilities:

• Familiarity with call center systems and software for tracking calls and performance metrics.
• Accurately input customer information and interaction details into the system.
• Update records as necessary based on customer interactions.
• Navigate through multiple applications and systems during customer calls.
• Use internal knowledge bases and resources to find information quickly.
• Follow protocols for handling sensitive customer data and maintaining confidentiality.
• Handle all incoming/outgoing calls to the call center.
• Provide the best possible service to the customers to achieve the highest level of customer satisfaction.
• Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail, etc.).
• Communicate with other departments to answer all relevant customer inquiries (community team, facility team, client relations, etc.).
• Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
• Respect and apply company vision, mission, and values.
• Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
• Use the available tools and systems to provide the correct information to customers (applications, knowledge base, company website, etc.).
• Keep up to date with all the services and products provided by the company.
• Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.
• Escalate problems and provide relevant feedback to the right channels.

Requirements:

• 1 to 2 years of experience in Customer Service or Call Center.
• Bachelor’s degree in Business, Marketing, or a related field.
• Real-estate Call center background is a must.
• Proficiency in problem-solving.
• Fluent in English
• Working knowledge of MS Office.
• Strong active listening and verbal communication skills.
• Ability to multitask and manage time effectively.

Be part of a culture built on growth, teamwork and support.