Job Description

Collection Representative Job Description

Job Title

Collection Representative

Job Summary

The Collection Representative is responsible for contacting customers and collecting outstanding payments in a timely manner. The role involves monitoring customer accounts, following up on overdue invoices, maintaining accurate collection records, and ensuring compliance with company policies while maintaining positive customer relationships.

Key Responsibilities

Collections & Follow-Up

• Contact customers via phone, email, and site visits to collect outstanding payments.
• Follow up on overdue invoices and payment commitments.
• Negotiate payment arrangements with customers when necessary.
• Monitor customer accounts and aging reports.
• Ensure collection targets are achieved within agreed timelines.

Account Management

• Maintain accurate records of collection activities and customer communications.
• Verify customer payment information and update account records.
• Resolve billing discrepancies and payment-related issues in coordination with relevant departments.
• Reconcile customer accounts and outstanding balances.

Reporting & Documentation

• Prepare daily, weekly, and monthly collection reports.
• Submit collected payments and supporting documentation according to company procedures.
• Track and report collection performance against targets.

Customer Service

• Build and maintain professional relationships with customers.
• Respond to customer inquiries regarding invoices, statements, and payment status.
• Handle customer complaints professionally and escalate issues when required.

Compliance

• Ensure compliance with company policies and collection procedures.
• Maintain confidentiality of customer and financial information.
• Adhere to legal and ethical collection practices.

Qualifications

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 1–3 years of experience in collections, accounts receivable, customer service, or a related role.
• Experience in field collections is an advantage.
• Valid driver’s license (for field collection positions).
• Proficiency in Microsoft Office, especially Excel.

Skills & Competencies

• Strong communication and negotiation skills.
• Ability to persuade and influence customers professionally.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy.
• Problem-solving and conflict-resolution skills.
• Ability to work under pressure and meet collection targets.

Requirements

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 1–3 years of experience in collections, accounts receivable or a related role.
• Experience in field collections is an advantage.
• Valid driver’s license (for field collection positions).
• Proficiency in Microsoft Office, especially Excel.