Job Description

Main Job Duties:

• Greet callers warmly and ask how-to-help questions.
• Transfers calls.
• Records and deliver messages.
• Relates the inquiry or the request to the appropriate Department/ Person.
• Calls the appropriate person requested by the caller.
• Operates switchboard.
• Taking messages for unavailable employees.
• Answers callers’  questions.
• Proofread messages and sort mail.
• Answers and routes incoming calls on the telephone system.
• Performs database retrieval for directory information.
• Locates correct and/or unique spelling of names from the database and/or printed directory.
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
• Assists callers in identifying needs and then routing calls appropriately.
• Places long-distance calls for authorized staff as necessary.
• Makes sure that long-distance call requests have the Principal or Director’s Approval.
• Updates and maintains a copy of the staff directory and other resources to ensure accurate dispensing of information.
• Contributes to some internal communication messages.
• Handles the “How can I help you” section on the CISE website, by answering all incoming messages.
• Maintain strict confidentiality in performing all the duties.
• Type all info needed in the inbound and outbound templates.
• Contributing to compiling together and analyzing all data for patterns reading and plan development.

Requirements

• Bachelor’s degree in any discipline, preferably mass communication, Journalism, or business administration.
• Customer service-oriented.
• Excellent Microsoft skills ( Excel, Word, PowerPoint, etc.)
• Diplomacy, tact, and discretion are essential
• Ability to maintain a high level of confidentiality.
• Effective written and verbal communication skills.
• Multitasking
• Excellent command of written and spoken English.