Job Description

• Monitor review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
• Engage with users by responding to comments, questions, and messages professionally and on time.
• Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
• Engage with leads and guide them through the sales process, including providing product information and support.
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Requirements

• Bachelor degree.
• Proficiency in written and spoken English.
• Very good in Microsoft Office.
• Very good knowledge of social media.
• Experience in customer-facing roles, customer service, or call centers
• Ability to multitask and work under pressure
• Ability to handle difficult customers and resolve conflicts in a professional manner
• Strong problem-solving skills and attention to details