Job Purpose

Lead the retail store to deliver exceptional customer service and drive commercial success. Implement best practices aligned with Emirates’ premium retail vision while fostering a high-performance culture that maximizes revenue and ensures operational excellence.

• Oversee the day-to-day operations of the retail store, ensuring efficiency, service excellence, and adherence to Emirates’ premium retail standards.
• Drive revenue through consultative selling, upselling, and cross-selling Emirates’ products and services, ensuring the effective use of sales tools.
• Ensure the retail store team meets and exceeds sales and service targets by implementing the station’s commercial strategy and leveraging sales performance insights.
• Champion the experiential retail concept by delivering personalized, high-quality service that enhances customer engagement.
• Lead, mentor, and develop the retail store team, fostering a high-performance culture focused on exceptional customer service and commercial results.
• Act as the final escalation point for customer issues, ensuring prompt resolution while maintaining service integrity and commercial interests.
• Monitor recruitment needs and collaborate with training teams to ensure the retail team is adequately resourced, trained, and competent in delivering Emirates’ retail experience.
• Analyse operational and sales data to identify trends, enhance service levels, and optimize revenue generation. Work closely with the Sales Manager to implement the station’s commercial strategy and maximize direct sales opportunities.
• Maintain store standards, ensuring all branding, retail displays, technology, and customer-facing areas reflect Emirates’ premium image and operational requirements.
• Ensure all customer transactions, interactions, and operational processes comply with company policies and regulatory requirements while identifying continuous improvement opportunities.
• Proven ability to inspire, develop, and lead diverse teams.
• Strong understanding of digital retail tools, CRM systems, and analytics.

Qualification

• Education: Diploma/bachelor’s in business, hospitality, or a related field (preferred).
• Experience: 5+ years in luxury retail, hospitality, or store leadership.

Must have the right to live & work in Egypt.

Salary & benefits

As per Company Policy.