Job Description

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest records and billing.
• Respond promptly to guest inquiries, requests, and concerns, providing exceptional customer service at all times.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and issues are resolved swiftly.
• Handle reservations, cancellations, and modifications using the hotel’s property management system.
• Maintain a clean, organized, and inviting front desk area.
• Process payments, issue room keys, and manage cash and credit transactions securely.
• Provide guests with information about hotel services, local attractions, and transportation options.
• Assist in resolving guest complaints or issues, escalating to management when necessary.
• Support administrative tasks and contribute to a positive team environment.

Requirements

• Minimum of 3 years and up to 7 years of experience in a front desk, receptionist, or guest services role within the hospitality industry.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong organizational skills and attention to detail.
• Proven ability to multitask and remain calm under pressure in a fast-paced environment.
• Professional appearance and demeanor suitable for a boutique hotel setting.
• Familiarity with hotel property management systems and reservation software.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Demonstrated commitment to delivering outstanding guest service.
• Strong problem-solving skills and the ability to handle guest complaints diplomatically.
• Team-oriented mindset with a proactive and positive attitude.