Accounts Receivable Management

• Own the full AR cycle for assigned key accounts, from invoice issuance through to cash application and account reconciliation.
• Generate and issue accurate sales invoices, credit notes, and debit notes in a timely manner following confirmed shipments and agreed commercial terms.
• Monitor customer account balances, review AR aging reports daily/weekly, and proactively follow up on overdue balances.
• Apply customer payments to the correct invoices in the ERP system and resolve any unapplied or misallocated cash.
• Prepare monthly AR statements and share them with key account customers for confirmation and reconciliation.

Key Account Management & Collection

• Serve as the primary finance contact for designated key accounts (e.g., Panda, Carrefour, Danube, Lulu, Othaim, and similar modern trade customers)
• .Proactively communicate with key account managers, finance teams, and retail operations to resolve invoice queries, short payments, deductions, and disputes.
• Negotiate payment arrangements and escalate chronic late payers or high-risk accounts to the AR Section Head and commercial team.
• Coordinate with the Sales and Trade Marketing teams to align on promotional deductions, listing fees, and contractual rebates to ensure accurate billing.
• Track and reconcile customer deductions (marketing contributions, penalties, returns) and ensure they are supported by valid documentation before credit is applied.

Credit Management & Risk Control

• Monitor credit limits for key accounts and flag accounts approaching or exceeding their approved credit exposure.
• Assess customer creditworthiness as part of periodic credit reviews and make recommendations to the AR/Finance Manager.
• Place accounts on credit hold when required and coordinate with the Order Management and Sales teams to manage order releases.
• Maintain up-to-date knowledge of key account payment behaviors and flag risks to management proactively.

Month-End Closing & Reporting

• Prepare accurate AR accruals, bad debt provisions, and doubtful debt assessments at month-end.
• Reconcile AR sub-ledger to the general ledger and investigate and clear any reconciling items.
• Prepare monthly KPI dashboards including DSO (Days Sales Outstanding), collection efficiency, overdue aging, and dispute resolution timelines.
• Assist in providing AR schedules and supporting documents during internal reviews, external audits, and Zakat/VAT filings.

Process & System

• Maintain complete and accurate customer master data in the ERP system (credit terms, billing addresses, VAT registration numbers).
• Identify opportunities to streamline and automate the AR process and contribute to continuous improvement initiatives.
• Support the implementation of new systems or ERP enhancements related to the AR function.