Job Description

• Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues for end-users across multiple pharmacy locations.
• Escalate complex technical problems to higher-level IT staff .
• Document all support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
• Install, configure, and maintain desktop computers, printers, and other IT equipment.
• Assist with user account management, including password resets and access permissions.
• Provide training and guidance to staff on the use of pharmacy systems, software, and IT best practices.
• Monitor system performance and proactively identify potential issues to minimize downtime.
• Collaborate with IT and operations teams to support technology-driven pharmacy initiatives.
• Ensure compliance with company policies and data security standards in all support activities.

Requirements

• 2-4 years of proven experience in a help desk, IT support, or technical support role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate technical information clearly to non-technical users.
• Experience with help desk ticketing systems and remote support tools.
• Familiarity with Windows and/or Mac OS environments.
• Ability to prioritize tasks and manage time effectively in a fast-paced setting.
• Strong customer service orientation and interpersonal skills.
• Willingness to work onsite (office-based) and support multiple pharmacy locations as needed.
• Attention to detail and commitment to maintaining high standards of service.