Job Description

• Provides first-level support for factory users including desktops, laptops, printers, scanners, and mobile devices. 
• Manages user accounts, passwords, and access rights in Active Directory. 
• Supports and troubleshoots CCTV and surveillance camera systems. 
• Supports Microsoft 365 and email services for factory users. 
• Troubleshoots LAN connectivity (active & passive) and endpoint issues. 
• Coordinates with automation teams on PLC/SCADA workstation connectivity issues. 
• Follows IT security policies and access control procedures. 
• Performs daily monitoring and support of attendance and access control systems. 
• Supports system upgrades, patches, maintenance activities, and deployment projects. 
• Documents incidents, solutions, and creates daily/weekly technical reports in coordination with 2nd level support supervisors. 

Requirements

• Bachelor’s degree in computer science, Computer Engineering, or a related field.  
• 1–3 years of experience in IT Support, Help Desk, or System Support.  
• Solid knowledge of Windows, Active Directory, basic networking, hardware support, and cybersecurity awareness.  
• Good English and communication skills; CCNA certification is a plus.