– To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts.
– Promote the payment / collection solutions as deemed suitable to the clients’ business model.
– Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation.
– Achieves assigned monthly target.
– Expand the trade business with borrowing / non-borrowing clients.
– Offering comprehensive cash management solutions to clients including collections / payment solutions.
– Promote the online banking whenever / wherever applicable.
– Proactively drive new-to-bank business to grow Business Banking presence in the identified target segments in order to achieve the target in Liabilities portfolios to cater for the planned growth.
– Ensure satisfactory account conduct of BB accounts, early rectification of various related issues, in addition to revenues generation.
– To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.
– Ensure achievement of set liabilities targets on an ongoing basis.
– Enhancing relationship revenue from existing portfolio accounts by cross-selling and up-selling products.
– Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.
– Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.
– Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.
– Conduct outside sales calls for potential Customers
– Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.
– Resolve complex customer complaints.
– Ensure perfection in documentation preparation and policy adherence.
– Implement and maintain complete control aspects i.e. documentation, periodical dealer /client visits / call reports, and formal / informal market feedback.
– To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.
– To adhere carefully to the compliance programs, procedures & bank policies.
– Provide regular Market feedback to his direct manager in order to improve the quality, performance and competitiveness of the bank’s products and services.
– Provide constructive and constant market feedback on improvement of products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
– Minimum 2-3 years of experience in RM role. Should be customer focused, achievement, target & sales oriented.

– Good command in spoken English and either Arabic, also good writing skills in English.

– Strong selling skills is required.

– Ability to work under pressure.

– Problem Solving & interpersonal skills.