– Data input – Performing all incoming maintenance requests accurately.

– Perform the daily maintenance activities in line with policies and procedures.

– Performance all maintenance activities illustrated in the Cards Ops. SOPS within the established turnaround time, example:
Card Cancellations
Address Change
Card Renewals.
Card Replacements
Auto Payment Instructions
Re-ageing etc..

– Responsible for consistently meeting the service standards and indicators for the Unit.

– Assist in managing and fulfilling maintenance related projects / assignments.

– Perform any other duties / responsibilities that are consistent with the employee role and assigned by the management.

– Demonstrate sprit of team work and effort.

– Strive to deliver superior service to meet and exceed expectations.