Job Description

• Operates in a Call Centre environment where the interface with customers is over the telephone.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• Handling escalation customer complaints
• Managing priority customers segment calls.

Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…

Qualifications

• University Graduate (preferably with some finance / banking or math’s component).
• Bilingual.
• Minimum of 1 years’ experience in preferably Call Center.
• Last year performance rating should be “On Target” or above.
• Flexible to work in shifts
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.