Company Description

Merhaba Communication Systems Company is a provider of advanced communication, sales, and marketing solutions designed to help businesses thrive. With around-the-clock technical support and communication services, we ensure seamless business operations for our clients. Serving businesses in Egypt, the Gulf, and America, Merhaba is dedicated to delivering exceptional customer service and innovative tools. Our mission is to empower companies to achieve their goals and stay competitive in today’s dynamic market.

Role Description

The Telesales Team Lead will be responsible for overseeing and motivating a team of telesales representatives to achieve sales targets and deliver exceptional customer service. This full-time, on-site role is based in Cairo and involves monitoring sales activities, providing support and training to team members, and developing strategies to optimize performance. The role also includes monitoring customer interactions, handling escalations, and implementing process improvements to enhance team efficiency and sales outcomes.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Team Management and Team Leadership
• Proven track record in Sales management and strategy
• Ability to motivate and mentor a team to achieve performance goals
• Excellent problem-solving and conflict resolution skills
• Proficiency in using CRM systems and sales tools
• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• Previous experience in telesales or customer service-focused roles