Company Description MICO WORLD, founded in 2014, is a world-leading open social platform offering friend-making, chat, video, voice chat, live streaming, and social gaming experiences. The company has launched multiple products, including MICO, YoHo, TopTop, and Sugo, serving over 100 million users across more than 150 countries and regions. With more than 150,000 contracted anchors, MICO WORLD has a strong presence in the Middle East, Southeast Asia, South Asia, Europe, and the Americas. The organization focuses on building high-quality, rich social products and is actively enhancing localization management while strengthening its global brand. Candidates will join a dynamic, international environment that values innovation, user engagement, and local market insight.

Role Description This is a full-time, on-site Monitoring – Live Streaming role based in Cairo, Egypt. The team member will monitor live streaming activities across MICO WORLD platforms to ensure content quality, platform safety, and adherence to internal policies and local regulations. Daily tasks include reviewing live rooms in real time, identifying and flagging inappropriate content or behavior, and escalating complex cases to senior team members or compliance teams as needed. The role also involves tracking key performance indicators, documenting incidents, and preparing concise reports to support decision-making. The individual will collaborate closely with customer service, operations, and product teams to optimize user experience, support anchors, and contribute feedback on platform features and policies.

Qualifications

• Strong system monitoring skills, including real-time observation of live streams and familiarity with basic dashboards or moderation tools.
• Excellent analytical and research skills to assess content, identify patterns or risks, and support data-informed recommendations.
• Effective communication and customer service skills to interact with internal teams, support anchors or users, and document findings clearly.
• Attention to detail, high sense of responsibility, and ability to make quick, sound judgments under time pressure.
• Fluency in English; proficiency in Arabic and/or other regional languages is an advantage.
• Prior experience in content moderation, live streaming platforms, customer Service, or trust & safety roles is preferred.
• Comfort working in shift-based schedules, including evenings, weekends, and holidays, as required by live operations.