Job Description

• Oversee daily operations across all branches.
• Monitor service quality and operational performance.
• Ensure compliance with company policies and SOPs.
• Coordinate with medical, administrative, and customer service teams.
• Analyze operational KPIs and prepare management reports.
• Lead branch supervisors and support continuous improvement initiatives.
 

Requirements

• 1-4 years of experience in operations management.
• Experience in healthcare, clinics, retail chains, hospitality, or service businesses is preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple locations and teams.

What Success Looks Like

• Improved branch performance.
• Consistent client experience across locations.
• Better staff productivity and accountability.
• Accurate operational reporting and follow-up.