Company Description

Qutton Group is a leading e-commerce platform specializing in high-end luxury clothing at affordable outlet prices. Offering exclusive collections from renowned designer brands, Qutton combines quality, style, and savings to make luxury fashion accessible. Focusing on both timeless classics and the latest trends, Qutton provides fashion enthusiasts with an unparalleled shopping experience. Our mission is to deliver sophistication and affordability to customers who value elegance.

Role Description

This is a full-time, remote role for an E‑commerce Operations Coordinator. We are looking for a proactive and detail‑oriented E‑commerce Operations Coordinator to support our daily operations across marketplaces and e‑commerce platforms. This role focuses on order processing, returns management, and coordination with marketplace partners to ensure smooth and accurate operations.

Key Responsibilities

• Order Management

Monitor and process daily orders across e‑commerce platforms and marketplaces (Mirakl‑based platforms, Shopify)

Ensure orders are correctly synced, confirmed, and fulfilled

Investigate and resolve order issues such as duplicates, stock mismatches, or pricing discrepancies

Coordinate with internal teams and external partners to resolve operational issues efficiently

• Returns & Refunds

Manage return requests (RMA) in line with marketplace policies

Track returned items and confirm receipt

Coordinate and process refunds accurately

Investigate disputed or missing returns and follow up with marketplaces and logistics partners

• Marketplace Coordination

Communicate with marketplace support teams regarding orders, returns, deductions, and invoicing issues

Manage support tickets and ensure timely follow‑ups and resolutions

Support invoice checks related to returns and marketplace deductions

• Data & Reporting

Maintain accurate records of orders, returns, and refunds

Identify recurring operational issues and escalate them internally

Support basic operational reporting using Excel (order volumes, return rates, discrepancies)

Qualifications

• Strong analytical skills for identifying trends, problem-solving, and improving operational processes
• Clear and professional written and spoken communication in English
• Experience in e‑commerce operations, marketplace support, or order management
• Familiarity with Shopify and/or Mirakl marketplaces is a strong advantage
• Good working knowledge of Google Sheet (filters, basic formulas, reconciliations)
• Excellent communication and interpersonal skills for collaborating with teams and vendors
• Proficiency in operations management and administrative tasks
• Experience in customer service and resolving client inquiries effectively
• Proficient in e-commerce platforms, spreadsheets, and project management tools
• Highly organized with strong attention to detail
• Bachelor’s degree in Business, Operations, or a related field is preferred