🚀 We’re Hiring: (Telesales Team Lead)

Are you a driven leader with a passion for sales performance, coaching, and customer retention?

Join our growing team and play a key role in driving renewal success and customer satisfaction! 🌟

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🔥 What You’ll Do

📞 Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.

📊 Monitor team performance and ensure consistent execution of renewal sales strategies.

🧠 Coach, mentor, and provide regular feedback to improve communication skills, call quality, and sales effectiveness.

📈 Analyze student progress and customer data to support tailored renewal solutions.

💬 Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal journey.

👥 Organize daily huddles, track team metrics, and drive continuous improvement.

🤝 Collaborate with internal teams (Academic, Customer Support) to enhance the customer experience and boost retention.

📝 Report on team and individual performance with actionable improvement plans.

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⭐ Requirements

💼 3+ years of experience in telesales, sales, or related fields, including at least 1 year in a leadership role.

🇬🇧 Strong English proficiency (spoken & written).

🏆 Proven leadership and coaching skills with a hands-on approach.

🎯 Target-driven mindset with solid knowledge of sales strategies and customer lifecycle management.

🗣️ Excellent communication, problem-solving, and team management skills.

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📍 Work Schedule & Location

📌 Location:

Maadi, Cairo (On-site)

🕒 Schedule:

Sunday to Thursday: 12:00 PM – 9:00 PM (includes 1 hour & 15 min break)

Saturday: 12:00 PM – 4:00 PM

Friday: Day Off

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📩 Apply Now & Join Our Growing Team!

📧 Send your CV: [email protected]

💬 WhatsApp: 01228006460