Job Description

Sales Support

• Prepare and follow up on quotations, proposals, and tender documents.
• Support the sales team in processing customer inquiries and requests.
• Coordinate with suppliers and internal departments to obtain required information.
• Ensure timely submission of quotations and sales documentation.

CRM & Data Management

• Maintain and update customer records in the CRM system.
• Track sales opportunities, pipelines, and project status.
• Ensure all sales activities and customer interactions are accurately recorded.
• Generate regular sales reports and dashboards.

Order Processing & Coordination

• Coordinate sales orders with Finance, Logistics, and Service departments.
• Monitor order progress from receipt to delivery.
• Follow up on customer purchase orders and required documentation.
• Ensure all sales files are properly maintained and archived.

Reporting & Analysis

• Prepare weekly and monthly sales performance reports.
• Analyze sales data and provide insights on trends and opportunities.
• Monitor sales targets and achievement progress.
• Support forecasting and budgeting activities.

Customer Support

• Act as a focal point for customer communications regarding quotations and orders.
• Ensure prompt responses to customer requests.
• Maintain strong customer relationships through professional communication.

Process Improvement

• Identify opportunities to improve sales processes and efficiency.
• Develop and maintain standard operating procedures (SOPs).

Requirements

• Bachelor’s degree in business administration, Engineering, Marketing, or related field.
• 6–8 years of experience in Sales Operations, Sales Support, Customer Service, or Business Support.
• Experience in industrial, engineering, or technical companies is preferred.