Job Description

Company Description

• Lumin Soft is a prominent software development company in Egypt, specializing in IT consulting, custom software development, mobile applications, data science, AI, and UX/UI design. With over 20 years of experience since its establishment in 2002, Lumin Soft has grown into a trusted one-stop shop for software solutions. Our company serves both Egyptian and global clients, providing high-quality products, customer satisfaction, and effective cost-performance ratios. Our dedicated team leverages cutting-edge technology to meet the diverse needs of businesses across industries.

Role Description

• This is a full-time hybrid role for a Technical Support Team Lead, based in El Sheikh Zaid with some work-from-home flexibility. The successful candidate will lead and manage a technical support team, ensuring prompt resolution of customer inquiries and technical issues. Key responsibilities include overseeing support processes, maintaining customer satisfaction, mentoring team members, and ensuring performance targets are met. The Technical Support Team Lead will contribute to enhancing service delivery while ensuring a positive customer experience.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5-8 years of experience in application support or a similar role with at least 2 years in leadership role.
• Strong knowledge of (e.g., Windows Server, APIs, etc.).
• Experience with monitoring tools and ticketing systems (e.g., azure devOps).
• Familiarity with ITIL practices and incident management processes.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills for effective collaboration with technical and non-technical stakeholders.