Job Description

• Answer inbound calls promptly and professionally, addressing customer inquiries and concerns related to real estate services.
• Provide accurate information about property and pricing.
• Offer AK for Real Estate’s sale/rental listing services.
• Document all customer interactions and update client records in the CRM system.
• Resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
• Follow up with clients to ensure satisfaction and gather feedback on services provided.
• Maintain a high level of product knowledge regarding real estate offerings and company policies.
• Collaborate with sales and support teams to ensure seamless client experiences.
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
• Participate in ongoing training sessions to enhance communication and problem-solving skills.
• Adhere to company protocols, confidentiality standards, and regulatory requirements at all times.
• 2 days off

Requirements

• Minimum of 0 to 4 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes in a fast-paced office environment.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a positive and professional attitude.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to work full-time, under an employment contract, and on-site at the office.
• Strong organizational and multitasking skills.
• Willingness to learn about real estate services.
• Flexibility to adapt to changing priorities and schedules.