Main job duties and responsibilities:

• Handling letters and collection of dues of maintenance difference and gardens.
• Regularly inspects community facilities.
• Handling walk-in client’s requests and complaints.
• Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities)
• Gather information about living zones, products, and services.
• Create reports, including analysis and ratings.
• Prepare report, highlighting gaps and recommended actions and near miss events.
• On site Follow-up to ensure completion of actions.
• Offer critical insights for the company to drive effective change to enhance customer experience.
• Report complex issues and residents’ complaints to Manager, Community and propose recommendations for improvement.
• Address internal issues, if any, with other departments, which have an impact on service and satisfaction levels and resolve them.
• Responsible for all community admin work.

Job requirements:

Educational background and previous experience:

• Suitable bachelor’s degree.
• 1-3 years of experience in the same position.

Knowledge and Functional Skills:

• Customer Oriented
• Excellent Leadership and Delegation.
• Good Computer Skills (MS Office)
• Excellent communication skills.
• Good command of written and spoken English and Arabic languages.