Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG
Job description
• Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
• Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
• Maintain a superior customer service experience including pre-empting issues and proactive servicing
• Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
• Maximize profitability from the priority base
• Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers
• Up-sell and cross-sell other bank products and services to existing customers
• Minimize customer attrition
• Maintain customer contact
Job requirements
• Bachelor degree
• 1-2 years in retail banking, customer service
• GT who passes basic certificate
• Customer service workshops accreditation certificate
• Sales techniques
• Customer service etiquette
• Bancassurance accreditation
• Compliance & Legal
• Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
• Interpersonal skills
• Sales skills
• Written & oral communication
