Job Description

• Responsible for front desk reception at the main building entrance, providing professional, courteous, and well-groomed service to visitors and clients in both Arabic and English offering inquiries, guidance, and basic assistance.
•  Answer service hotline calls and handle online inquiries, record repair requests, complaints, or suggestions, assign them to relevant departments according to procedure, and follow up to ensure closed-loop feedback.
• Enforce visitor management protocols: verify identities, register visitor information, issue temporary access credentials, and notify the host—ensuring secure and orderly entry and exit.
• Be thoroughly familiar with basic project information, surrounding amenities, and common FAQs to deliver efficient and consistent service responses.

Requirements

• Minimum of 3 years and up to 8 years of experience in a front desk, receptionist, or administrative support role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
• Professional appearance and demeanor suitable for an executive office environment.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced office setting.
• Attention to detail and a proactive approach to problem-solving.
• Flexible and adaptable to changing priorities and tasks.